Privacy and Cookie Policy
At The Wings Holiday Homes, we believe in being transparent about how we conduct our business. Hence, we aim to ensure utmost transparency regarding the manner in which we gather and utilize your personal information. This privacy policy (“Policy”) has been formulated by The Wings Holiday Homes (“us,” “we,” or “the wings holiday homes”) to provide you with insights into how we, along with our subsidiaries and affiliates, collect, use, communicate, protect, disclose, and manage personal information in relation to our website (“Site”), blogs (“Blogs”), mobile application (“App”), and other services (collectively referred to as “Services,” and each individually as “Service”). This Policy also outlines your rights and choices concerning your Personal Information, and it offers guidance on how to reach out to us with any queries or concerns.
Prior to utilizing any of our Services, we encourage you to thoroughly review this policy. It is applicable to all our Services linked to it. Your continued use of our Services constitutes consent to the Policy. If you have any questions or concerns regarding this policy, please contact us at rent@thewings.ae.
What information do we collect?
We collect two types of information regarding our Visitors and Users:
Unidentified and non-identifiable information about a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). This Non-personal Information lacks the capability to identify the source Visitor or User. It primarily encompasses technical and aggregated usage data, encompassing Visitors’ and Users’ browsing and ‘click-stream’ activities on the Services, session heatmaps and scrolling, non-identifying data about the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard preferences, internet service provider, as well as referring/exit pages, along with date/time stamps, and more.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual or may be of private or sensitive nature (“Personal Information”). The Personal Information gathered by us predominantly encompasses contact details (e.g., email address or phone number), billing particulars (name, physical billing address, payment method, and transaction specifics, limited to Users with Paid Services), particulars concerning browsing or usage sessions (IP address, Geo-location, and/or unique device identifier), data regarding associated third-party accounts (such as email or username for linked Google or Facebook accounts), scanned identification documents provided to us (like ID card, driver’s license, passport, or official company registration documents), correspondences (including those communicated through or uploaded onto our Services), as well as any other Personal Information supplied by Visitors and/or Users during their interaction with and/or utilization of the Services. For clarity, any Non-personal Information that is interlinked or correlated with Personal Information (for instance, for enhancing the quality of the Services we offer) is classified and treated by us as Personal Information, as long as such interrelation or connection exists.
How do we collect this information?
We collect information mainly in three ways:
We collect information through your use of the Services. Upon visiting or engaging with our Services, including browsing the Website or any User Website, creating a User Account, submitting property inquiries or bookings, or downloading our App, your actions are duly noted. We typically accumulate and document such activities, sessions, and pertinent information, both autonomously and in collaboration with third-party services. This may involve the utilization of “cookies” and other tracking mechanisms.
We collect information that you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign in to our Services via third-party services such as Facebook or Google; when you make inquiries or bookings for certain apartments; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g., telephone, email).
We also collect information from third-party sources.
Some information you provide through the Services is collected and processed by third parties on our behalf. For example, when you make an online booking through the Services, we need to collect your credit or debit card information. This information is collected and processed by third-party payment processors. If a credit report is required to use a Service, you may be asked to provide your Social Security number (“SSN”). When SSNs are required, we use technology to pass that information directly to the third-party providers who need the information to process the credit or background check report.
How do we use this information?
We use the collected information to:
Provide you with our Services as an unregistered or registered user of the Site, process transactions and send related information such as confirmations and invoices;
Send you technical notices, updates, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Manage and improve the performance of our products and Services;
Communicate with you about products, services, offers, promotions, rewards and events offered by the wings holiday homes and others, and provide news and information we think will be of interest to you;
For audits and reporting purposes;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of the wings holiday homes, as well as that of our employees, our agents, or others, and comply with applicable law and government requests;
Provide and deliver the Services, process transactions and send related information such as confirmations and invoices;
Monitor and analyze trends, usage and activities in connection with our Services;
Revise, modify, and update existing Services and develop new Services;
Carry out any other purpose described to you at the time the information was collected.
How do we disclose this personal information?
We may disclose personal information in the following circumstances and to the following parties:
Certain service providers perform several services on our behalf, such as web hosting, email service providers, payment processing, analytics, etc. To do so, we sometimes need to share your personal information with them for the purposes described above. These service providers are located around the world. Therefore, the personal data that we collect may be transferred to and stored in countries outside of your jurisdiction. Any international transfer of your personal information is made by following the appropriate safeguards.
Certain third parties when required by law, and when necessary to provide, and Protect Our Services.
Certain third-party partners, after we receive your explicit consent. We will request your consent to share personal information about you with third p so that they may provide you with special offers, promotional materials, and other materials that may be of interest to you.
Aggregated information that does not identify specific individuals.
To clarify, the wings holiday homes may share your Personal Information in manners other than as described above, under your explicit approval, or if we are legally obligated to do so.
What are your rights concerning your personal information
It is important that you have control over your Personal Information. That’s why we are taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
Individuals located in certain countries have certain statutory rights in relation to their personal data. Specifically, they have the following rights: Right to data portability: you have the right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format.
Right to rectification: you have the right to obtain rectification of any inaccurate or incomplete personal data that we maintain about you.
Right to restriction of processing: you have the right, in some circumstances, to obtain restriction of processing to the personal data that we maintain about you.
Right to object: you have the right to object to any processing of your personal data that we maintain, but there may be compelling reasons for continuing this processing from our side. In any case, we will assess your request and respond to you accordingly. Marketing activities are not included in the aforementioned compelling reasons.
Before disclosing the requested records of Personal Information, we keep of you, we may ask you for additional information to confirm your identity and for security purposes. We reserve the right to charge a fee permitted by law (e.g. if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
In case you wish to exercise one of these rights, please contact us at rent@thewings.ae. We will make all reasonable efforts to honour your request promptly (unless we require further information from you to fulfill your request), subject to legal and other permissible considerations.
Information security and privacy incident reporting
We are taking all reasonable organizational and technical measures to safeguard your personal data against accidental or unlawful destruction, loss, change or damage. Having said that, no security program is 100% foolproof and thus we cannot guarantee the absolute security of your personal or other information.
To handle any potential data privacy incident and minimize its consequences, we have implemented a relevant procedure. Upon the occurrence of a data privacy incident (breach), you will be informed as soon as the incident is taken into consideration. Additionally, the relevant Data Protection Authority will be informed within 72 hours after the incident has been noticed.
Interest-based advertising
We participate in interest-based advertising. This means that when you use the Services, we or third-party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Services (including mobile applications) or your online activities over time and across different websites and devices. Collected information may include the content you view, the date and time that you view this content, and the website that referred you to the Services, and this information may be associated with your unique browser, device identifier, or Internet Protocol (IP) address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Services or on other websites, applications or properties.
In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on the Services or on other websites. We do not access or collect any of the contents of your email messages in providing interest-based advertising. Our use of information received from Gmail APIs will adhere to Google’s Limited Use Requirements.
Communication from The Wings Holiday Homes
We may use your Personal Information to send you promotional content and messages by email, text messages, direct text messages, marketing calls and similar forms of communication. If you do not wish to receive such promotional messages or calls, you may notify us at any time or follow the “unsubscribe” link. We take steps to limit the promotional content we send you to a reasonable and proportionate level and to send you information that we believe may be of interest or relevance to you, based on your information.
Also, we may contact you with important information regarding our Services, or your use thereof. For example, we may send you billing information; reply to your support ticket or email; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions, or notify you of material changes in our Services.
It is important that you are always able to receive such messages. For this reason, you are not able to opt out of receiving such Service and Billing Messages unless you are no longer the wings holiday homes Visitors or Users.
Opting out of the collection of information by third parties
The Wings Holiday Homes’ third-party ad servers, ad network providers, and third-party advertisers may provide you with advertisements that you may see on the Services or on other affiliated websites. To improve the relevancy and help measure the effectiveness of such advertisements, the wings holiday homes Ad Providers may use cookies, web beacons, clear gifs or similar technologies. These are used to record users’ activity, such as the pages visited, and to learn what types of information are of most interest to the users.
Third-party links and websites
Throughout the Services, we may link to the websites of other companies and/or individuals. These third-party websites may collect information about users on those websites, the wings holiday homes’ privacy policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.
Cookie uses policy
This is an online booking platform created by the wings holiday homes that allow guests to perform online booking of properties. The wings holiday homes clients who are Property managers or Property Owners can send an enquiry. The wings holiday homes platform includes the websites, apps and related online services, together.
What are cookies
To make this site work properly, we place small data files called cookies on your device. Most websites do this too. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, location, language, font size and other display preferences) over some time; this way, you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
What kind of personal information is collected?
The following kind of personal information is collected from you:
Your contact information, such as full name, phone and email address; billing information and Billing Details.
Do we use cookies?
The wings holiday homes use cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. The wings holiday homes set and access our own cookies on the domains operated by us. In addition, we use third-party cookies, like Google Analytics.
How do we use cookies?
Some cookies the wings holiday homes use are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.
Specifically, we use cookies for the following usage purposes:
Authentication. If you’re signed in to our Services, cookies help us show you the right information and personalize your experience.
Security. We use cookies to enable and support our security features, and to help us detect malicious activity.
Preferences. Cookies can tell us which language you prefer and what your communication preferences are. They can help you fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
Marketing. We may use cookies to help us deliver marketing campaigns and track their performance. Similarly, our partners may use cookies to provide us with information about your interactions with their services, but the use of those third-party cookies would be subject to the service provider’s policies.
Performance, analytics and research. Cookies help us learn how well our website and Services perform. We also use cookies to understand, improve, and research products, features, and services, including creating logs and records when you access our Sites and Services from different devices, such as your work computer or your mobile device.
How can you control cookies?
Some people prefer not to allow cookies in their browsers, which is why most browsers give you the ability to manage cookies to suit you.
You can control and/or delete cookies as you wish. For example, you can delete all cookies that are already stored in your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit this or other websites. Additionally, some services and functionalities may not work.
With some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more granular control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.
Your Browser provider offers help pages relating to cookie management.
“Do Not Track” signals
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
Updates to this Policy
This the wings holiday homes Cookie Policy may be changed or updated occasionally to meet legal, technological or operational requirements and standards. You are encouraged to frequently visit this policy to stay updated about changes. In case of critical changes, these will be circulated to you before their implementation. Modifications will be effective on the day they are published.
Children’s Privacy
We do not knowingly or intentionally collect information about children who are under 13 years of age.
Third-party links and content
The Service may contain links to content maintained by third parties that the wings holiday homes do not control. You should review the privacy policies of each website that you visit.
How to contact us
If you have any questions about this Privacy Policy, please contact us at rent@thewings.ae.
